Effective Date: September 17, 2026
Last Updated: September 17, 2026

At PlantOps360, we respect your privacy and are committed to protecting the personal and business information entrusted to us.

PlantOps360 is an AI-powered Computerized Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) platform designed for manufacturing and asset-intensive organizations. This Privacy Policy explains how Precisio Technologies (“Precisio”, “we”, “us”, or “our”), the provider of PlantOps360, collects, uses, stores, processes, and protects information when you visit our website, use our applications, or interact with our services.

By accessing or using PlantOps360, you acknowledge that you have read and understood this Privacy Policy.

Depending on how you interact with PlantOps360, we may collect the following categories of information.

1.1 Information You Provide

When you register, request a demo, contact us, subscribe to our services, or use PlantOps360, we may collect:

• Name and designation
• Company/organization name
• Business email address
• Phone/mobile number
• Country, city, and business address
• Login credentials and authentication information
• Billing and invoicing information
• Information provided through demo, enquiry, support, or contact forms
• Communications and correspondence with our team
• Preferences and information provided during product onboarding

We only request information that is reasonably necessary for the relevant business or service purpose.

1.2 Customer and Operational Data

PlantOps360 customers may enter business and operational information into the platform, including:

• Plant, site, and facility information
• Asset and equipment details
• Equipment hierarchy and specifications
• Maintenance schedules
• Preventive maintenance plans
• Work orders and maintenance activities
• Breakdown and failure information
• Inspection and checklist information
• Spare parts and inventory information
• Calibration records
• AMC and service-provider information
• Maintenance costs and labor information
• LOTO and Permit-to-Work records
• Production and operational information
• Documents, images, manuals, certificates, and attachments
• User, technician, supervisor, and administrator information
• Information received through integrations with ERP, IoT, or other enterprise systems

Customer operational data remains under the control of the respective customer. PlantOps360 processes such information primarily to provide the services requested by the customer.

1.3 Automatically Collected Information

When you access our website or application, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate location derived from IP address
• Date and time of access
• Pages or screens visited
• Referring website
• Application usage information
• Log and diagnostic information
• Network and performance information

This information helps us operate, secure, maintain, and improve our services.

We may use collected information for the following purposes:

Providing and Operating PlantOps360

• Creating and managing user accounts
• Providing access to PlantOps360
• Processing transactions and subscriptions
• Managing customer organizations, plants, sites, and users
• Providing maintenance, asset, inventory, and workflow functionality
• Processing integrations and data synchronization
• Providing customer support and technical assistance

Improving Our Products

We may use information to:

• Improve application performance and usability
• Identify bugs and technical issues
• Develop new features
• Understand product usage patterns
• Improve AI-assisted features
• Conduct product analytics and research
• Improve security and reliability

Where reasonably possible, analytical and product-improvement activities may use aggregated or de-identified information.

Communication

We may use contact information to:

• Respond to enquiries
• Schedule product demonstrations
• Provide service notifications
• Send account-related communications
• Provide technical or security notices
• Send relevant product updates
• Communicate regarding subscriptions, billing, or contracts

Marketing communications will be sent in accordance with applicable law and may include an option to unsubscribe.

Security and Compliance

Information may also be used to:

• Detect and prevent fraud, misuse, or unauthorized access
• Protect PlantOps360, our customers, and users
• Investigate security incidents
• Maintain audit trails
• Enforce our agreements
• Comply with applicable legal and regulatory requirements

PlantOps360 may include AI-powered capabilities designed to assist maintenance teams with activities such as maintenance intelligence, recommendations, work-order assistance, equipment insights, alerts, and predictive maintenance.

Where AI functionality processes customer-provided information:

• The information is processed to provide the relevant PlantOps360 functionality.
• AI-generated outputs may be recommendations or predictions and should be reviewed by appropriately authorized personnel before being used for operational decisions.
• We take reasonable measures to protect customer data used by AI-enabled features.
• We do not sell customer operational data for advertising purposes.

Specific AI processing may vary depending on the features enabled by the customer and the applicable customer agreement.

For organizations using PlantOps360, the customer organization generally determines what information is entered into the platform and how that information is used.

For example, a customer may create accounts for its employees, technicians, contractors, or other authorized users.

In such circumstances:

• The customer is generally responsible for determining the purposes for which personal information is processed.
• PlantOps360 processes such information to provide the contracted services.
• Customer administrators may control user access, permissions, and account settings.
• Users should direct requests relating to their organization’s use of personal information to the relevant customer organization where appropriate.

PlantOps360 does not claim ownership of customer operational data.

We do not sell or rent personal information or customer operational data to third parties.

We may share information with trusted third parties only where reasonably necessary to operate our business and provide the services, including:

Service Providers

We may use third-party providers for services such as:

• Cloud hosting and infrastructure
• Database and storage services
• Authentication
• Email and communications
• Application monitoring
• Analytics
• Customer support
• Payment processing
• Security services
• Backup and disaster recovery

Such providers may process information on our behalf and are expected to maintain appropriate safeguards.

Business Integrations

Where a customer enables an integration, information may be exchanged with connected systems such as ERP, CRM, IoT, identity, analytics, or other enterprise platforms according to the configuration and authorization provided by the customer.

Legal Requirements

We may disclose information where required to:

• Comply with applicable law or legal process
• Respond to lawful governmental requests
• Protect the rights, safety, and property of PlantOps360, our customers, or others
• Investigate suspected fraud, abuse, or security incidents
• Enforce contractual or legal rights

Our website and applications may use cookies and similar technologies to:

• Enable essential website functionality
• Maintain sessions
• Remember preferences
• Understand website traffic
• Analyze product usage
• Improve performance and user experience
• Support security

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

We implement reasonable technical, organizational, and administrative safeguards designed to protect information from unauthorized access, alteration, disclosure, loss, or destruction.

Depending on the service and deployment, security measures may include:

• Access controls and role-based permissions
• Authentication mechanisms
• Encryption in transit
• Encryption at rest where supported
• Secure cloud infrastructure
• Logging and monitoring
• Backup and recovery procedures
• Vulnerability and security management
• Controlled administrative access

However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

Customers are also responsible for implementing appropriate security practices, including maintaining the confidentiality of credentials and appropriately configuring user permissions.

We retain information for as long as reasonably necessary to:

• Provide the requested services
• Maintain customer accounts
• Fulfill contractual obligations
• Meet legal, accounting, tax, and regulatory requirements
• Resolve disputes
• Prevent fraud and abuse
• Maintain security and business records

Customer data retention following termination or expiration of a subscription may be governed by the applicable customer agreement.

Where permitted and technically feasible, customer data may be deleted or returned following account termination in accordance with the applicable agreement and our data-retention procedures.

PlantOps360 may use cloud infrastructure, service providers, and business operations located in countries other than the country in which a user or customer is located.

Where personal information is transferred across borders, we take reasonable steps to ensure that such transfers are conducted in accordance with applicable privacy and data-protection laws.

Enterprise customers requiring specific data residency or contractual data-processing arrangements should contact us to discuss available options.

Depending on your location and applicable law, you may have certain rights concerning your personal information, which may include:

• Requesting access to personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting restriction of certain processing
• Objecting to certain processing
• Requesting portability of information where applicable
• Withdrawing consent where processing is based on consent
• Opting out of certain marketing communications

Requests relating to information controlled by an enterprise customer may need to be directed to that customer.

To submit a privacy request, please contact us using the details provided below.

PlantOps360 is a business-to-business service and is not intended for children.

We do not knowingly collect personal information from children for the purpose of providing our services. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

PlantOps360 may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services. We encourage users to review the privacy policies of those services before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.

We encourage you to periodically review this page for the latest version.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Precisio Technologies
Provider of PlantOps360
Mumbai, Maharashtra, India

Email: contactus@precisio.tech
Website: PlantOps360.com

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations. Any disputes relating to privacy or the use of personal information shall be subject to the applicable contractual terms and jurisdiction agreed between the parties.

© 2026 Precisio Technologies. All rights reserved.